How to order?

 

We can imagine that you would like to know how you need to order. Don't worry, we've made it supereasy! Below we give an explanation per country, but check our general steps here: 

  1. Start your exclusive shopping experience and order you favourite products online.
  2. Please arrange your customs document (you could do this yourself or contact one of our Sales Managers). Once approved send a scan to us. This is not applicable for NATO-clients.
  3. Once the order has been processed by our warehouse we will inform you with the delivery or pickup details.
  4. Please be informed that the estimated lead-time will start on the day that we received both the online order and the customs document.
  5. You will receive your invoice in your account page.

If you have questions about your order or the customs documents, you can email us at info@diplomaticshop.com. We are happy to help!

 

The Netherlands

 

1. Register yourself  here. Once your account is verified and activated, you will receive a confirmation e-mail.

2. Place your order on the website.

3. Prepare your D39 document according to the placed order.

4. Once the D39 document is ready, you can either:

4.1 Send it to our PO box: B&S Diplomatic Service PO box 3119 3301 DC Dordrecht, The Netherlands.
4.2 Bring the D39 to the Customs-Tax Office in The Hague ( opening hours Mo-Thu 08:00-12:00).

International Organizations need to contact their HR department (exception for Europol, contact us).

 

Belgium

 

1. Register yourself here. Once your account is verified and activated, you will receive a confirmation e-mail.

2. Place your order on the website.

3. Our team will prepare the Customs document(s) and send them to you by e-mail.

4. As soon as the Customs document(s) has been signed by the head of mission, inform us that it is ready for pick up.

5. Our team will collect the Customs document(s) and take care of the approval at the Customs office in Brussels.

6. Once we receive the approved Customs document(s), we will process your order with express delivery.

7. We will include an envelope with the EAD (customs document), your Customs document(s), invoice and packing list with your order. Please contact our team for information about the Customs clearance of the EAD (customs document).

 

Italy

 

1. Register yourself here. Once your account is verified and activated, you will receive a confirmation e-mail.

2. Place your order on the website.

3. Prepare the Certificato di esenzione da IVA e/o accise document according to the placed order.

4. Once the Certificato di esenzione da IVA e/o accise document is ready you can send it to info@diplomaticshop.com.

5. Once the document is received, we will prepare your order for express delivery.

6. We will include an envelope with the EAD (customs document), your VAT document, invoice and packing list.

7. We will ship your favorite luxury goods to your adress.

8. The last step is to make sure the EAD (customs document) gets cleared at the Italian Customs office.

 

Get in touch with us!

Contact us every working day between 8:00AM and 6:00PM

Office

Rijksstraatweg 7 | 3316 EE Dordrecht | The Netherlands |

Mail address

PO Box 3119 | 3301 DC Dordrecht | The Netherlands |

Telephone

+31 (0) 85 808 2190

Email

info@diplomaticshop.com

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B&S Diplomatic Service B.V.

Company Registration No.: 82454949| VAT No.: NL862477451B01
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